Terms and Conditions

1. Legal Information

The website https://www.hrafngrimr.com is published by:

Publisher name: heidrun production
Address: 76 AVENUE DES TILLEULS, Florange, France
Contact email: contact@heidrunproduction.com
Legal status: Association

The website offers merchandise for sale (CDs, vinyl records, t-shirts, posters, etc.).

2. Acceptance of the Terms

Any order placed on the website implies full and unconditional acceptance of these General Terms and Conditions of Sale (GTCS).

These terms may be modified at any time. The applicable terms are those in force on the date of the order.

3. Products

Products offered for sale are described and presented as accurately as possible:

Photos are non-contractual (minor variations may occur)
Products are available while stocks last

In the event of unavailability after an order has been placed, the buyer will be contacted to arrange an exchange, store credit, or refund.

4. Prices

Prices are indicated in euros (€), all taxes included (VAT).

Shipping costs are excluded and displayed before final order confirmation
The seller reserves the right to modify prices at any time, without retroactive effect on validated orders

5. Orders

Orders are placed via the website:

The buyer selects the products
Enters delivery information
Accepts these GTCS
Proceeds with secure payment

An automatic order confirmation email is sent.

6. Payment

Payments are 100% secure via:

Credit/debit card (Stripe / Wix Payments)
PayPal (if enabled)

Banking details are never stored on the website.
The order is only validated after payment confirmation.

7. Delivery

Delivery conditions, times, prices, and methods are detailed in the Shipping Policy (link to be added).

8. Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code:

The buyer has 14 days from receipt of the product to exercise the right of withdrawal
The buyer must notify the seller by email at contact@hrafngrimr.com
Return shipping costs are borne by the buyer, except in case of seller error

The right of withdrawal does not apply to:

Personalized products
Opened, worn, or washed CDs, vinyl records, or t-shirts
Downloaded digital files

9. Returns and Refunds

For any return or exchange:

Contact us at contact@heidrunproduction.com
Return products in their original condition, unworn and unwashed

After receipt and inspection, a refund will be issued within 14 days using the original payment method.

10. Liability

The seller cannot be held liable for:

Damage related to the use of the Internet network
Delivery delays caused by carriers
Loss or theft of parcels after confirmed delivery

11. Personal Data

Collected data is used solely for order processing and is never resold.

Please refer to our Privacy Policy for more information.

12. Intellectual Property

All content on the website (texts, visuals, music, logos, etc.) is the exclusive property of Hrafngrimr or its rights holders.

Any reproduction, even partial, is prohibited without prior authorization.

13. Governing Law & Disputes

These GTCS are governed by French law.

In the event of a dispute that cannot be resolved amicably, the consumer may:

Refer the matter free of charge to a consumer mediation service, or
Bring the case before the competent courts.