Shipping Policy

1. Delivery Areas

We deliver our products to:

Mainland France
The European Union
International destinations outside the EU, depending on the countries served by our logistics partners

If your country does not appear at checkout, please contact us at: contact@heidrunproduction.com

2. Order Processing and Shipping Times

Orders are generally prepared within 2 to 5 business days (excluding weekends and public holidays).

Once shipped, estimated delivery times are:

2 to 5 business days within France
5 to 10 business days within Europe
7 to 21 business days outside Europe (depending on the destination)

In the event of a stock shortage or exceptional delay, you will be informed by email.

3. Shipping Methods

Depending on the destination, we use the following services:

La Poste (Tracked Letter / Colissimo)
Mondial Relay (upon request)
International carriers (e.g. DHL, UPS)

A tracking number is provided once the parcel has been shipped, except for standard letter shipments.

4. Shipping Costs

Shipping fees are automatically calculated at checkout, based on:

Destination country
Total parcel weight
Selected shipping method

Free shipping is available for orders over [X €] (to be customized if applicable).

5. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking link.
You may also contact us at contact@heidrunproduction.com if you experience any issues.

6. Delays and Lost Parcels

We are not responsible for delays caused by carriers or customs.

In the event of a confirmed lost parcel, we will offer a replacement shipment or a refund after a claim has been filed with the carrier.

The minimum time required to consider a parcel as “lost” is:

10 business days for France
21 days for international shipments

7. Address Errors or Unclaimed Parcels

Please carefully verify your shipping address before confirming your order.

If a parcel is returned due to an incomplete or incorrect address, or if it is unclaimed, reshipment will be possible at your expense.

No refund will be issued for unjustified returns.

8. Customs Duties and Taxes

For deliveries outside the European Union:

Customs duties, taxes, or import fees may be applied by local authorities.
These charges are the responsibility of the recipient.

9. Damaged Products

If you receive a damaged product:

Take photos of the parcel and the damaged contents
Contact us within 48 hours at: contact@hrafngrimr.com

We will offer an exchange or a refund, depending on the situation.

10. Contact

For any questions regarding the delivery of your order: contact@heidrunproduction.com